Returns & Exchanges
At Dewha, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for unopened and unused products in their original packaging.
Initiate Your Request
Contact our dedicated customer support team via email with your order number and the reason for your return to receive a Return Authorization.
Pack Your Items
Securely place the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship to Dewha
Affix the provided return label or ship the package to our warehouse address; we recommend using a trackable shipping service for peace of mind.
Receive Your Refund
Once our team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing